What is FLAC?
What is FLAC and why should I be using it?
FLAC stands for Free Lossless Audio Codec, and is an audio file format similar to MP3 but is completely lossless, meaning that audio is compressed without any loss in quality. The audio file which you purchase is therefore at the full quality of the original CD or better – higher quality than audio which is encoded using MP3 or AAC coding (AAC coding is used by iTunes). Our back catalogue of recordings is now available for the first time in FLAC. All future FLAC releases will be at higher than CD quality.
We recommend playing FLAC files in VLC media player. VLC media player is compatible with Windows and Mac (including iPhones and iPads), and can be downloaded from:
Currently FLAC files are not compatible with iTunes. However, in the near future, we hope to be able to offer audio in ALAC, the Apple Lossless Audio Codec format, which is fully compatible with iTunes.
On a PC, FLAC audio files can also be played in the freely downloadable Foobar2000 and Media Monkey, and also within Windows Media Player when you have installed a free downloadable plugin, which is available from the following link: https://xiph.org/downloads/
Scroll down to “Third-party Downloads” and find the section “DirectShow filters - play back ogg files in Media Player”. You will then be able to download the Ogg Codecs for Windows. Once downloaded and installed, you will then be able to play FLAC at its original quality within Windows Media Player.
How do I download my purchased download?
Go to “My Downloadable Products” in “My Account” and click on the title of the album to automatically download a zip file. If you have purchased individual tracks right click on the title and click save as, on a mobile device hold down the title and then press save link.
Why can't I log in to my account?
As this is a new website, accounts from the old website have not been brought across. Please register here, or place an order - you will be prompted to create an account during the checkout process.
Can I order an instrument from overseas?
If you would like to order an instrument for overseas delivery please contact us to get an accurate shipping price.
I want to browse the catalogue in person. Where can I do this?
World of Brass appear regularly at brass band contests with a trade stand. We would love for you to swing by and say hello. If you want us to bring a particular item for you, please contact us about a week before the event and we can reserve that special item for you.
What happens if I've ordered the wrong item?
Please contact our customer service team who will guide you through our returns process.
How can I pay for my order?
We can accept payment by cards (Visa, Visa Debit, Mastercard and Mastercard Debit). If you would like to pay for your order by cheque, please contact our customer service team who will advise on total cost and what information needs to be included when sending the cheque.
Who processes my order?
Your order will be processed by Salvationist Publishing & Supplies (SP&S), 66-78 Denington Road, Wellingborough, Northants, NN8 2QH (a division of Salvation Army Trading Company Ltd). The company registration number is 2605817 and the VAT Registration number is GB 577 8166 86. This is what will appear on your bank statement.
How long will my order take to arrive?
We aim to deliver within 7 days of receipt of order, but please allow 14 days before querying non-delivery. In the run up to Christmas, please allow for delays with the increased volume of Christmas post.
What do you do with my personal information?
Controlling your personal information
You may choose to restrict the collection or use of your personal information.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A £10 fee will be payable. If you would like a copy of the information held on you please request our application form.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.