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You have questions? We have answers!

Unfortunately, due to the security model on these devices, it is not possible to download files directly to an iPad, iPod, iPhone or other similar Apple devices. You will need to download your purchases to a desktop or laptop running iTunes and transfer them manually.

FLAC stands for Free Lossless Audio Codec, and is an audio file format similar to MP3 but is completely lossless, meaning that audio is compressed without any loss in quality. The audio file is therefore at the full quality of the original CD. FLAC is of a higher quality than audio which is encoded using MP3 or AAC coding (AAC coding is used by iTunes). Our back catalogue of recordings is now available for the first time in FLAC. All future FLAC releases will be at higher than CD quality.

We recommend playing FLAC files in VLC media player when using a laptop or computer. VLC media player is compatible with Windows and Mac (including iPhones and iPads), and can be downloaded HERE.

Currently FLAC files are not compatible with iTunes. However, we now offer audio in ALAC, the Apple Lossless Audio Codec format, which is fully compatible with iTunes.

We are now excited to offer you another audio format for downloads: ALAC. Apple Lossless Audio Codec provides you with audio files which are at the original high quality but with a smaller file size than other file types (such as WAV). ALAC is Apple's equivalent of FLAC and is fully compatible with iTunes. ALAC can only be played back on Apple devices within iTunes.

Log in to your account through the website using the link in the top right hand corner. Click 'LOG IN' or click 'MY ACCOUNT' (in the same place) if you are already logged in to your account. From your account page, click 'My Downloadable Products' in the list on the left hand side. You will be able to view a table of your purchases with blue buttons containing the title of your tracks or album.

PLEASE NOTE: Left clicking on these buttons will open the track in a new tab and begin playing. This counts as one of your 5 downloads. Once you have clicked the link 5 times it will expire and you will be unable to download this track. To save the track to your computer: Right click on the button and choose 'Save link as...' from the drop down menu. Save the file on your computer, where you will then be able to transfer it onto a mobile device.

Please contact our customer service team who will guide you through our returns process.

[email protected]

01933 445 445

We can accept payment by cards (Visa, Visa Debit, Mastercard and Mastercard Debit).

Your order will be processed by Salvationist Publishing & Supplies (SP&S)
66-78 Denington Road
Wellingborough
Northants
NN8 2QH
(a division of Salvation Army Trading Company Ltd). The company registration number is 2605817 and the VAT Registration number is GB 577 8166 86. This is what will appear on your bank statement.

You may choose to restrict the collection or use of your personal information. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A £10 fee will be payable. If you would like a copy of the information held on you please request our application form. If you believe that any information we are holding for you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

For further information, you can read our privacy policy HERE